top of page

Privacy Policy

1. Overview

AltosCare (“AltosCare,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information and health information. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you visit altoscare.com or use the Altos Care platform and services (collectively, the “Services”).​

​

AltosCare is a healthcare services brand through which patients receive coordinated care, clinical services, and related digital experiences delivered by licensed clinicians and care teams. AltosCare supports the delivery of these services through technology, care coordination, and operational capabilities. This Privacy Policy applies to the AltosCare website and services and does not replace or modify any healthcare provider’s Notice of Privacy Practices, which governs the use and disclosure of Protected Health Information for clinical care. altoscare.com operates the digital platform, care coordination infrastructure, and related services through which licensed healthcare providers deliver clinical care to patients.

2. Information We Collect

2.1 Personal Information

We may collect personal information such as:

  • Name, email address, phone number

  • Account credentials and authentication information

  • Communications with AltosCare

  • Website usage and interaction data

2.2 Protected Health Information (PHI)

When AltosCare supports healthcare services, we may receive, access, store, or transmit Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This may include clinical data such as diagnoses, medications, laboratory results, allergies, and care history.

​

PHI is handled solely on behalf of authorized healthcare providers and in accordance with applicable HIPAA requirements.

2.3 Technical and Log Data

We may collect technical information including IP address, browser type, device identifiers, and system logs for security, performance, and audit purposes.

3. How We Use Information

AltosCare uses information to:

  • Provide, operate, and improve the Services

  • Support care delivery, care coordination, and healthcare operations

  • Authenticate users and secure access

  • Communicate regarding service-related matters

  • Comply with legal, regulatory, and contractual obligations

 

AltosCare does not use health information for advertising, marketing, or data brokerage purposes.

4. Use of Health Information

AltosCare accesses and processes health information only for permitted healthcare purposes, including treatment, care coordination, and healthcare operations, as authorized by patients and healthcare providers and permitted under HIPAA.

​

AltosCare:

  • Does not sell, rent, license, or trade PHI

  • Does not use PHI for targeted advertising

  • Does not allow third parties to use PHI for non-healthcare purposes

​

Where required, AltosCare’s access to health information from external sources occurs only with appropriate patient consent or authorization, as obtained by the patient’s healthcare provider or through the AltosCare platform.

5. Healthcare Data Sources and Interoperability

AltosCare may receive health information from electronic health record (EHR) systems, healthcare networks, and Health Information Exchanges (HIEs) through authorized integrations with third-party interoperability platforms, including those that facilitate access to national and regional health data networks.

​

All such access occurs:

  • At the direction of authorized healthcare providers

  • For legitimate healthcare purposes

  • In compliance with applicable law and patient authorizations

6. Disclosure of Information

6.1 Service Providers

We may share information with vendors and service providers who perform services on our behalf (e.g., hosting, security, analytics). These providers are contractually obligated to protect information and use it only as permitted.

6.2 Legal and Regulatory Disclosures

We may disclose information if required to comply with law, regulation, legal process, or governmental request.

7. Patient Rights and Requests

AltosCare acts as a service provider supporting healthcare providers.

​

Requests to:

  • Access medical records

  • Amend health information

  • Request restrictions or disclosures

 

should be directed to the patient’s healthcare provider, in accordance with the provider’s Notice of Privacy Practices.

For questions related to the AltosCare platform or this Privacy Policy, you may contact us using the information below.

8. Data Security

AltosCare maintains administrative, physical, and technical safeguards designed to protect information against unauthorized access, use, or disclosure. These safeguards include encryption, access controls, monitoring, and regular security assessments.

9. Data Retention

Information is retained only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law, regulation, or contractual obligation.

10. Cookies and Website Analytics

AltosCare uses cookies and similar technologies to operate and improve the website. You may control cookies through your browser settings.

11. Children’s Privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children without appropriate authorization.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Information

To contact Altos Care regarding this privacy policy, please email info@altoscare.com

bottom of page